Within the project “Psychosocial support in BiH” TPO Foundation started realization of trainings for volunteers. The first two days of the three planned trainings was held in Tuzla in the period from 11 to 12 of April 2015. Participants were students on the final years of the Medical Faculty of the University of Tuzla. The training was led by Dr. Amra Delic, neuropsychiatrist and psychotherapist from Tuzla, an activist in the field of human rights, dialogue and reconciliation. Project coordinator Mirsada Sokolovic presented the activities and objectives of TPO Foundation and introduced the attendees with the Law on Volunteering of Federation BiH, the general terms, conditions and principles, pointing out that

volunteering is voluntary investment of personal hard times, hard work, knowledge and skills free of charge and implies the provision of services or activities for the benefit of society. Coordinator of Student Union in Tuzla, Irma Ramic, presented the Student Union of Medical Faculty and expressed appreciation for the cooperation with TPO Foundation, which aims to implement workshops for youth and children in areas affected by floods and landslides in BiH. The workshops are aimed to assess the psychological state of children and youth who have suffered damage after last year's floods and to provide assistance through psychosocial workshops and interactive meetings.

Dr. Delic spoke about the years of work in the fields of neuropsychiatry, human rights activism and volunteerism, and pointed out that volunteering involves primarily non-profit and unpaid activity through which individuals contribute to the development of society. Participants at the beginning had an opportunity to watch a motivating video of America's Health Volunteers and to hear the experiences of long-term volunteers and their

motives for volunteering. After getting acquainted with the definitions of volunteering, participants had exercises called "Unique and Common", and the aim was to introduce team building, as the primary task in establishing the organization of a volunteer group. This exercise helps in determining common traits and abilities, and quality by which one stands out.

In front of the Student Union in Tuzla, Adnan Sunj and Ena Alibegovic presented voluntary action organized by their own initiative in the areas affected by floods and landslides in the period between 10-17 of May, 2014 in the area of Orasje, Maglaj, Zavidovici and Zepa. They presented the process of organizing the collection of technical and financial support, and basic needs related to food, medicines and disinfectants. Attendees had the opportunity to exchange their experiences in volunteer activities, obstacles, problems and methods of crisis management in this action. Dr. Delic then presented a SWOT analysis as a tool for strategic planning. This analysis identified external and internal factors that favor or impede achieving

the goal. SWOT matrix consists of defining strengths, weaknesses, opportunities and threats, and helps determine their potential and abilities in the process of realizing the stated goal. The two groups presented their SWOT analysis and through questions and discussion analyzed the concrete examples items about the SWOT matrix. It was concluded that each volunteer group primarily requires a good knowledge of individual and group skills and strengthening physical and mental readiness, which are a key element in crisis and that every volunteer should first pay tribute to themselves for a job well done and that the community should express appreciation and thanks volunteers for their response and help in actions.

The second day of training, lecturer Dr. Delic focused on the specification of the ways to help in crisis situations and volunteering with children. She pointed out that work on preparing for crisis situations and primary prevention before the accident are very important. The crisis, said Dr. Delic, is a psychological condition caused by an event and requires different mechanisms to cope with the reaction to the crisis event. Reactions related to stress, shock, negation, a sense of helplessness, control, etc. are expressed through four forms: physical, cognitive, behavioral and emotional reaction. The process of post-traumatic stress is a natural and adaptive process and traumatized people pass through the grieving process and re-establishment of balance. Dr. Delic specifically referred to the youth and children alleging that these groups are the most vulnerable and need special attention. Loss and grief are seen differently by youth and children. In children of lower ages grief is associated with death, although it may be related to the loss of something with they were very connected, such as a toy, pet, etc.

Children experience loss through reality and fantasy, especially in the case of death, and in these situations they follow the reaction of parents. Due to the importance of the relationship between parents and children, Dr. Delic pointed out that, in post-crisis situations, stabilizing the crisis reactions with parents is the most important to do because children feel and recognize that the people around them are sad, worried and scared and they feel scared too. Creative workshops and games with the children help define their mental state. Through discussion and presentations were presented models for trainer volunteers who will act as assistants and helpers on the planned workshops with young people and children in areas affected by natural disasters landslides and floods in BiH. They presented the brainstorming as a technique of working with children, drawing, talking about emotions, different games as well as the way in which the volunteers should behave towards different age groups of children and to their parents.

The training was concluded that the volunteers and helpers need to determine the needs and methods that will be used in work with children and young people in flooded areas. They were instructed how to establish a conversation with children and their parents and creative ways to interact with them. Lecture was concluded that BiH is still in a difficult transitional situation and that people affected by

various traumatizing events need psychosocial support to overcome the trauma and to develop a healthier environment, and that there is a great need to establish a Volunteer Centre, which will primarily organize training and educational programs for the volunteers who will be prepared for action to assist various crisis situations.